OUR OFFICE TEAM
The office team is the hub of activity in all of our branches. They are responsible for all incoming communications, outgoing quotations, invoices and recommendations. Equipped with the latest technology including Ipads, online chat, and VIP communication systems, they are able to respond to a wide variety of requests rapidly, professionally and in all modern electronic formats. This young team is responsible for providing the highest levels of customer service, ensuring that all of our activities comply with the highest Australian and international standards including: ISO9001, AS4801, ISO17025 and LEEA Accreditation.
OUR WAREHOUSE TEAM
Our Warehouse Team with an average service with Pacific Hoists of 17 years is one of the most experienced in the industry. Operationally, we are one of the only companies with a 100% inspection before dispatch policy with every item checked and serial number tracked before dispatch. It is this team’s disciplined approach to the task in hand which helps Pacific Hoists achieve the goal of “Right First Time Every Time”. Our centralised intranet system ensures that all warehouses in Australia and New Zealand follow the same disciplined procedures to delivering the highest levels of service to our customers.
OUR NATIONAL SALES TEAM
Sales is always at the forefront of business development and our sales team with an average service of 9 years with Pacific Hoists are both highly experienced and equipped to do the job. Strategically based throughout Australia, they use the latest communication systems including iPhones and iPads. By seamlessly linking these to our company operating systems and intranet, they can provide a highly professional and fast response to our customers’ enquiries. Our sales team is also provided with mobile sales tools such as field demonstration vans, onsite training trailers and the latest presentation systems to support our customer training and field support programs.
OUR WESTERN AUSTRALIA TEAM
Established in 2000 Pacific Hoists Perth was opened to service the growing Western Australian market. Growing rapidly since our opening it became necessary to re-locate to a large premises in 2010 with the opening of our Welshpool branch. Equipped with the latest testing and service facilities, supported by a large stock-holding of Pacific Hoists’ products and spares, we are perfectly set up to meet the growing demands of our customers in Western Australia.
OUR NEW ZEALAND TEAM
Pacific Hoists New Zealand was established in May 1987 and has grown rapidly to become the number one supplier of lifting equipment and materials handling solutions to the New Zealand market. We also specialise in the provision of design and specification services, repair, maintenance and testing of lifting equipment. Our office based in Manukau, Auckland is supported by a National Sales Team with offices in Auckland and Christchurch.